Privacy Policy

Ayura Privacy Policy

Effective Date: [Date]

This Privacy Policy outlines the manner in which Ayura Ltd (“we”, “us”, or “our”) collects, processes, and protects personal data obtained through the use of our website (www.getayura.com) and associated services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Ayura Ltd is the data controller of the personal data you provide to us. Our contact information is: Email: [email]

2. Personal Data Collected

We may collect and process the following categories of personal data:

Identity Data: Full name, date of birth, contact information
Health Data: Self-disclosed symptoms and wellness goals provided during consultations
Financial Data: Payment information (processed via secure third-party platforms)
Technical Data: IP address, browser type, time zone, device identifiers

3. Lawful Basis for Processing

Our processing activities are based on the following lawful grounds:

Consent: for processing special category data such as health information
Contractual Necessity: to provide services and deliver products
Legitimate Interest: to improve our services and user experience
Legal Obligation: to comply with applicable laws and regulations

4. Use of Personal Data

Your personal data may be used for the following purposes:

To schedule and conduct Ayurvedic consultations
To prepare personalised treatment recommendations
To fulfil orders and manage customer relationships
To ensure the security and proper functioning of our website

5. Data Sharing and Disclosure

We do not sell personal data. Your data may be shared with:

Contracted BAMS-certified Ayurvedic practitioners
Third-party service providers for hosting, IT, payment processing
Regulators and authorities, if legally required

All third parties are contractually obligated to protect your data in compliance with applicable law.

6. International Data Transfers

If data is transferred outside the UK or EEA, we ensure adequate protection through standard contractual clauses or other lawful mechanisms.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law.

8. Your Rights

You have the following rights under the UK GDPR:

Right to access your personal data
Right to rectification
Right to erasure ("right to be forgotten")
Right to restriction of processing
Right to data portability
Right to object
Right to withdraw consent

To exercise any of these rights, contact: [email]

9. Cookies

Our website uses cookies to enhance user experience and monitor website traffic. You can manage cookie preferences through your browser settings.

10. Changes to This Policy

We reserve the right to amend this Privacy Policy at any time. Updates will be posted on this page with an updated effective date.

Ayura Terms and Conditions

Effective Date: [Date]

By accessing or using the website www.ayuraheals.com and any of our related services (collectively, “Services”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, you must not use our Services.

1. Scope of Services

Ayura Ltd provides Ayurvedic wellness consultations and related product offerings. These Services are intended for general wellness and educational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment.

2. Eligibility

You must be at least 18 years of age to access our Services. By using our website, you warrant that you meet this eligibility requirement. Use by individuals under 18 requires the express consent of a parent or guardian.

3. Medical Disclaimer

All recommendations provided by Ayura’s consultants are based on Ayurvedic principles and should not be interpreted as medical treatment. We advise you to consult a qualified medical professional for any health concerns. Ayura Ltd disclaims any liability for decisions taken based on the information provided.

4. Product Use

All products provided by Ayura Ltd are offered as food supplements or self-care aids and are not intended to diagnose, treat, cure, or prevent any disease. Use of our products should be in accordance with the instructions provided.

5. Payments and Refunds

Prices for services and products are listed in GBP. Payment is required at the time of booking or ordering. Refunds may be offered at the sole discretion of Ayura Ltd, subject to our Cancellation and Refund Policy.

6. Intellectual Property

All content, branding, graphics, and materials available on our website are the intellectual property of Ayura Ltd and may not be reproduced, distributed, or otherwise exploited without prior written consent.

7. Limitation of Liability

To the fullest extent permitted by law, Ayura Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services. Our total liability shall not exceed the amount paid by the user for the Services in question.

8. Modifications to Terms

We reserve the right to amend these Terms at any time. Changes will take effect upon publication on our website. Your continued use of our Services constitutes your acceptance of the revised Terms.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Information

For any questions regarding these Terms or our Services, contact us at: [email]